Cisco IP Telephony

Presented By

Alastair Brand

NETintellect

Agenda

Cisco IPT Components

Features and Benefits of IPT Solutions

Case Study – Productivity

Case Study – Cost Savings

Conclusion

Cisco IPT Components

Voice Capable Switch Network

Cisco IPT Components

Cisco Callmanager

Voice Capable Switch Network

Cisco IPT Components

Cisco Callmanager

Voice Capable Switch Network

Wireless AP

Analog Telephone Adapter

FAX

IP Enabled Phone

Wireless IP Handset

Cisco IPT Components

Voice Gateway

Traditional PABX

PSTN

Cisco Callmanager

Voice Capable Switch Network

Wireless AP

Analog Telephone Adapter

FAX

Cisco IPT Components

Voice Gateway

Traditional PABX

PSTN

PSTN

Cisco Callmanager

Voice Capable Switch Network

Wireless AP

Remote Site Router (CME)

QoS Capable WAN Router

Analog Telephone Adapter

FAX

Cisco IPT Components

Voice Gateway

Traditional PABX

PSTN

PSTN

Cisco Callmanager

Voice Capable Switch Network

Wireless AP

Remote Site Router (CME)

QoS Capable WAN Router

Analog Telephone Adapter

FAX

Agenda

Cisco IPT Components

Features and Benefits of IPT Solutions

Case Study – Productivity

Case Study – Cost Savings

Conclusion

Features & Benefits

Reduce costs for moves, additions and changes.

Reduce costs as a result of centralising functionality (Operator / Call centre)

Least cost routing. (Toll Bypass)

Productivity enhancements through voice and data integration.

Introduction of applications for IP phones.

Agenda

Cisco IPT Components

Features and Benefits of IPT Solutions

Case Study – Productivity

Case Study – Cost Savings

Conclusion

Case Study - Productivity

In 2000 Heinz put out a RFP for a managed voice solution. (37 Sites scattered throughout Europe)

An IPT solution helped achieve their goals of voice cost control and manageability.

A productivity enhancement was experienced in the use of voice mail services enhanced through IPT.

IPT enabled Heinz to make moves, adds and changes 86% faster than the traditional PABX. (200 – 300 moves per month across 7000 Phones)

Non-technical staff were freed up from managing PABX’s at remote sites, allowing core responsibility focus. Up to 10% of their time was gained back in productivity.

The convenience of receiving one voice bill has resulting in better visibility of voice costs.

Future IPT benefits include the use of ADSL with IP phones for remote workers.

Agenda

Cisco IPT Components

Features and Benefits of IPT Solutions

Case Study – Productivity

Case Study – Cost Savings

Conclusion

Case Study – Cost Savings

SouthTrust Bank has 700 sites. In a strategy to upgrade technology and bandwidth costs savings were sought in converging the voice and data networks.

By replacing legacy systems and integrating management, maintenance, carrier and bandwidth cost savings were recognized.

SouthTrust replaced over 10,000 traditional phones with Cisco IP Phones, allowing them to centrally manage both their voice and data infrastructure.

SouthTrust now uses a single dial plan across the organization with a standard set of controls and features.

By introducing unified messaging, and IP Telephony display based applications SouthTrust has been able to connect business processes and people to critical information.

Agenda

Cisco IPT Components

Features and Benefits of IPT Solutions

Case Study – Productivity

Case Study – Cost Savings

Conclusion

Conclusion

Primary benefits are recognised in productivity enhancements.

Cost savings recognised in toll bypass, management, control and billing consolidation.

Considerations for deploying IPT include:

A clearly defined migration and/or convergence strategy.

Adherence to IPT design principles.

Comprehensive ROI analysis.

Questions ?

Slide 1

abrand

2003-03-24T10:04:15