Creating the Virtual Enterprise

Wayne Venter

Market Trends

VoIP and IP Telephony are a given

Voice is becoming an application on the data network

SIP based multimedia collaboration is enabling people to connect and collaborate anywhere

Communications are being integrated into business applications and workflow process rules

Delivering Business Value

IT Infrastructure

Business Infrastructure

Business Value

Time

IP Telephony,

Wireless & Multimedia

Applications

Source: Yankee Group 2003

Communications Network Infrastructure

Now

2005

Current value realized on infrastructure capital and operational savings

Future value will be

from productivity improvements from enhanced applications

Evolution of business relationship

Stages of business adoption

Success Metric:
Operational
Statistics

Linked

Engaged

Silos

Focus:

Cost
Containment,

Independent
Transactions

Focus:

Customer
Service,
Information
sharing

Success Metric:
Customer
Satisfaction

Focus:

Customer
Development,

Anticipating
needs

Success Metric:
Return on
Relationship

Focus:

Customer
Loyalty,

Personalization

Success Metric:
Revenue/Profit
by Customer

Integrated

Convergence Roadmap

TCO Phase

Personal Productivity Phase

Organisational Productivity Phase

Market

Productivity Phase

Engaged

Applications

VoIP

Convergence

Converged

Applications

SIP Team Working Applications

SIP Presence and Mobility

Multimedia Contact Centre

Collaborative

Applications

PC Soft phones and VPN

Unified Messaging

Web User Interface to Applications

SIP Applications extended beyond the enterprise

Automated Multimedia Self Service

Toll Bypass

2000

2002

2004

2005

IP PBX Enables
The Virtual Enterprise

Centralised deployment

Easy integration into business applications

Simplified network design = lower capex and opex

Flexible deployment options -enterprise or carrier hosted

Replicated

Centralised

IP PBX

PSTN

PSTN

Survivable

Media

Gateway

Branch

Offices

Homes

Hotels/

WLAN Hotspots

PSTN

Data

Network

3rd

Party

PBX

CS1000

CS1000

Data Centre

Data Centre

Softphone

Building the
Converged Network

Simple 2 tier data network

Sub second recovery times from network link failure

Survivable, stackable edge switches – Gigabit, Power over Ethernet

End to end QoS

Secure VPN connections

Branch

Offices

Homes

Hotels/

WLAN Hotspots

QoS

WAN

Edge

Switch

Core LAN

Switch

Data Centre

Data Centre

Core LAN

Switch

VPN

Gateway

VPN

Gateway

VPN Client

WLAN

Telephony Applications

Data Applications & Security

Converged Applications

Simplifying
Smaller Office Networks

“Office in a Box” Solution

For SME / Independent Branch Offices

CS 1000

IP PBX

Networking

IP Phones

BCM

Branch Site

Networks

Re-use digital phones

PSTN

WAN

Head Office

Home Worker

Remote

Branches

IP

Network

Customer contact methods

Telephone

Electronic – web, email

Paper

Face-to-face

Workload management

Skills based routing to

Employee trained in

Requested task

CRM

capture

customer

Information

Traveller

Requirements across all branches:

- Effective and efficient customer service

- Management and cost control

- Increase calls to sales ratio

- Increase staff utilisation

Employee retention

SRG: Converged Branch Solutions
Small Branch 10 – 50 Users

PSTN

IP Routing

Multiple PSTN Interfaces

Corporate Campus

Consistent desktop interface & applications across network

Unified Clients with Multimedia Software phones, IP Voice, Wireless and Analog

Seamless extension of features & applications

Enhanced Security with IPSEC VPN, Integrated Firewall

Survivability in event of network failure

Integrated, QOS Enabled IP Routing with multiple Network Interfaces

Centralized management

Integration into
Business Applications

Unified messaging is the integration of voice, fax and email messaging for playback on PC or Phone

Unified communications is the integration of real time voice, video into desktop and business workflow applications

IP Phone
Portal Applications

Application
Gateway

IP PBX

Menu driven desktop portal

Visual Voicemail

Directory dialling

Broadcast alerts

Interact with servers

Embedded Power over Ethernet

Embedded QoS monitoring agent

SIP firmware stack ready

Roadmap - Productivity Applications

Roadmap - Innovative Applications

The DTI

Solution Overview

Largest campus IPT project in Africa

2400 IP phones

POE with HA Core

7 Buildings

9 Companies

End-2-End Nortel Networks

Fully Converged – Unified Desktop

Unified Messaging
Flexibility Boosts Productivity

Access voice/fax/e-mail messages from

Any PC using Web client

My CallPilot web interface

Your Portable PC

Voice / Fax Inbox is integrated into e-mail client

Same interface as e-mail client

Your Mobile phone

Speech commands to handle messages while driving

Email by phone to listen to emails

Remote notification of messages

Visual messages on your IP phone

Converged Desktop Applications

7. Instant File Transfer to complete task there and then

4. Video for enhanced communication

5. Web Push & Co-Browsing to point to information on the web

6. Whiteboard to share ideas

1. Presence indication of colleague’s availability reduces telephone tag

2. Instant Messaging for fast answers to easy questions

3. Telephony when discussion is required

Click to call from email, I.M., directories

Time savings and easier to communicate

Virtual Office Work Anywhere!

Log-in from any PC / Phone

And access full services

Extend All The Services You Have In the Office!

Full multimedia collaboration

From broadband locations

Eg Wi-Fi hot spots, home xDSL

Work From Home

From Hotels

Visiting Other Offices

Customer’s Sites

From Airports

MCS and VPN clients

“Click to call”

Use web client to connect your phone with person

you’re calling

Web client and desk phones

What is SIP?

SIP is a text-based protocol, similar to HTTP and SMTP, for initiating interactive communication sessions between users

Application-layer signaling protocol for creating, modifying and terminating media sessions with one or more participants

Independent of transport-layer protocol

Internet telephone calls, audio/video/data conferences, multimedia etc.

Supports user location, user capabilities determination, user availability determination, call setup, and call handling

Defined by:

RFC 2543 (SIP: Session Initiation Protocol)

Revised as RFC 3261

Part of the overall IETF multimedia data & control architecture

What is SIP?

Nortel Networks:

SIP-driven converged communications connects users over any device, utilizing individual preferences to eliminate access barriers, and provide real-time network and application awareness that improve productivity and streamline business processes.

Text Book:

Session Initiation Protocol (SIP) is a text-based signaling protocol, for initiating interactive communication sessions between users. Such sessions include voice, video, chat, interactive games, and virtual reality.

The SIP Advantage
= Speed Up Communications

Team Availability

Status

“Presence”

IM / Telephony /

Document Sharing

WLAN

/ 3G

Laura

Busy on Phone

Mark

Available On Mobile

James

Available On PC

“I need

help”

Use IM

Or call back when free

Mobile Network

Campus

Network

Telephony

Others

Unavailable

Integration
Into Business Process Rules

Decision Maker’s

availability status

IM / Telephony

Business process rule triggers event requiring action

Eg Field Service Engineer needs customer service info

Mobile Network

WLAN

/ 3G

Document

Delivery

Available

On Mobile

Available

On PC

VXML

Script

Text to Speech

API’s

Connect and Collaborate
SIP Team Working

Create Virtual Meeting Rooms

Mixed media enables more effective team working over the network

Highly scalable audio and video conferencing bridge

Instant Messaging updates on who joined / left the bridge

IM Chat to share information

Publish material as JPEG to everyone’s web browser

Hand over control of application on your desktop to participant to edit document

Real time application sharing

Use These SIP Services
in Conjunction With Your Desk Phone

Find-me, Guide-me

- Simultaneous Ringing

- Sequential Ringing

Services Anywhere, Anytime

Presence Management

“on the phone”

Personal Call Manager

Directory

Click to Call

Call Logs

Call screening

Picture Caller ID

Outlook Integration

Personalisation

Personal Control of your Communications Experience

Multimedia Applications

Desktop Video Calling

Multimedia Conferencing

Instant Messaging

Collaborative Apps

Transmit

Receive

Enriching the Communications Experience

Mobility

The Virtual Enterprise

At your Desk

Managed Office

Whatever you’re doing

In the Air

On the Road

Unified Messaging

-non real time

Unified

Communications

-real time

Business

Apps

ERP/CRM

In Town

PC

Mobile

PDA

Wherever you are

Whatever you’re using

At Home

Eliminating Boundaries

Desk Phone

Network Transformation Business Transformation

Enterprise Solutions

The Informed Choice in Data

Leader in Convergence

Innovator in

Communication Applications

Enterprise
Networks

Portfolio Core Values

Geographic

Flexibility

Workforce Globalization without loss of capabilities

Seamless

Scalability

System grows as the business grows

Leadership &

Innovation

Leading edge technology

Business Continuity

Operation Resiliency

Service

Ubiquity

Anywhere, anytime,

any device

Enterprise
Convergence Portfolio

Converged

Network

Infrastructure

Converged

Applications

Clients

Our Strategy  business without boundaries

Our Vision  the engaged enterprise for customers, partners and employees

One Network  protocol, infrastructure, service and application convergence

A World of Choice  private, managed and hosted solutions

Open  extensible, agile and standards-based

Adaptive

Clients

Engaged

Applications

S

e

c

u

r

i

t

y

M

a

n

a

g

e

m

e

n

t

Communication

Services

Data Networking

Architecture for the Converged Enterprise (ACE)

ACE- Network View

Adaptive

Clients

User devices

Network devices

Data Networking

Office LANs & WLANs

Simplified campus

Optical MAN

IP VPN WAN

Internet

Engaged Applications

Employee-facing

Customer-facing

Communications Services

Network-based services

Business telephony

Rich media

Customer Contact

Data Center

Management

Network

Service

Policy

Security

Security products

Secure products and operations

Flexible Telephony Deployment:
Pure IP, Hybrid, TDM with migration to IP

Customer choice (TDM, IP, Applications) with Easy Migration Path from Meridian 1 TDM to CS 1000 IP PBX

WAN

CS 1000

Call Servers

Signaling

Server(s)

Media

Gateway

IP

Phones

(up to 15,000)

Analog/Digital

Phones

IP Phones

(up to 15,000)

Analog

Phones

IP

IP &

Digital

MCS 5100 CallPilot, Symposium

Digital

Meridian 1

Signaling

Server(s)

=central dialplan

IP phone services

CS1000M

Call Server

PSTN

Digital

Phones

Analog/Digital

Phones

Branch Media Gateways

LAN

LAN

Eg BayStack 460

Integrating IP Solutions

TDM

Phones

Meridian 1/

Succession

MCS 5100

SIP Multimedia

IP Phones with

Secure log-in

Converged

LAN Switch

e.g. Passport 8300,

BayStack 460

3rd Party PBX

Net6 Application Gateway

Evolve existing PBX/data

infrastructure

Add IP Services

PSTN

IP VPN Security

e.g. Contivity

IP

TDM

Phones

Unified Messaging

IP VPN Security

e.g. Contivity

Introducing MCS 5100

Solution sets:

Team working: Multimedia collaboration/conferencing

Mobility “Office Anywhere”

Desktop productivity

Custom applications

Attributes

Open standards based

Leverage 3rd party products and integrate into PBX/data networks

Carrier heritage – ultimate reliability/scalability

Nortel Networks heritage
brings ultimate reliability

MCS 5100
Integration with any PBX

Multimedia Services

PBX Phone

LAN

MCS 5100

Any 3rd party PBX, IPPBX

(eg Siemens, Alcatel, Cisco etc)

QSig / PRI Gateway

Link PBX to MCS 5100 using

SIP / H323 / QSig gateway

And phone / MCS client simultaneous ringing

50 million enterprise telephony lines

50 million Ethernet switching ports

50 million VPN clients

50 million SAN Mbps-miles

IP Call Recording

Provides interfaces to allow call recording for IP clients

Permits customers to maintain their existing call recording vendors by providing mechanisms for vendors to access IP voice streams (e.g., via MLS)

Solution comprises 2 components:

New messages in signaling to identify callers with IP addresses (i.e., call recording vendors can correlate the user with IP address of its associated IP Device)

Changes to the Unistim specification to provide duplicate voice streams to call recording servers

Supports G711, G729A and G729AB

L2 Switches

Mirrored

Ports

MLS

server

Services Ubiquity

i2004/02 Phase II IP Phones

Integrated Power Over LAN

IEEE 802.3af, Legacy PoL, Cisco proprietary

Full VLAN Support

Support accessories (e.g. i24 KEM)

Three colors: Charcoal, Ethergray, Silver bezel

i24 Key Expansion Module

Expands the number of keys that may be configured on the i2002 and i2004 IP Phones

Two columns of 12 Keys (24 keys) with a 10 character LCD display to facilitate self labeled keys

Extensible to 48 keys (cascade 2 i24 KEM’s together or add a shifted page of keys to one module)

New colour display IP phone (Q1 05)

IP Phone Enhancements

Dynamic Scalability

Bringing Color &Video
to the Phone

Customer trials Q4 04

GA: Q1 2005

Name: i2007 –Bluetooth and USB support

1st phone on market to offer touch screen and video capability

Single user, single experience

Coordinated business telephony/multimedia

Existing Telephony & full multimedia features

Converged Desktop Application
Combines CS 1000 Business Telephony with MCS 5100 Multimedia Applications

Multimedia PC Client

Desk phone

(IP or Digital)

BayStack 460

MCS 5100 R3

CS 1000 R4

Users benefit from being able to keep existing desk phone for telephony and adding MCS as overlay service

Avoids end user retraining for phone

Retain investment in Telephony infrastructure and evolve users to IP phones overtime

Scheduling Changes with ICB Release 4.0

Regular MS Calendar interface for changing meeting times and automatically reconfiguring bridge ports:

Modify time and/or date by dragging the meeting item with the mouse

Modify duration by dragging down the bottom edge

Delete by selecting the item and pressing “Delete” button

Innovation

Software Release Subscription (SRS)
Overview

What is it?

Contracted services offering entitling customers to annual minor and major software releases

Guaranteed like-for-like fixed per user pricing for the term of the contract

Additional users will be charged for incrementally

Additional features and capabilities beyond “like– for-like” sold separately

Hardware upgrades & maintenance are not included

The “Evergreen” of Software…

Customer Value

Lower Total Cost of Ownership

Protect Network Value

Level Purchase Plan

Like-for-like SW upgrades at today’s prices

Peace of Mind

Maintain most current operating software

Keep pace with competitors by taking advantage of new enhancements

Better Planning

Enables long-term migration planning

Provides budget planning forecast

Software Release Subscription (SRS)

Journey of network transformation.

Look at the benefits of IP telephony.

How to move from PBX’s you have to IP telephony services.

Look at the benefits – we already had developed the worlds fully featured telephone system.

We did not need to focus R&D on building up telephony features on an IP PBX from scratch.

Instead we could focus R&D on how IP could enable new ways of working.

Voice is becoming an application on the data network – giving voice the same flexibility we enjoy with data services like email and websites – accessing them anyplace from any device.

SIP is a powerful new standard for enabling people to connect and collaborate far more powerfully yet more simply than ever before – unlike traditional telephone systems, we can see if remote people we want to talk to are available before we pick up the phone – and its also good for people who can multitask - we can not only just talk but also share and update documents at the same time.

Finally, we see voice becoming more closely integrated with business applications and workflow rules to ensure fast communications to a human being when decisions need to be taken.

The current value of convergence is about cost savings, savings from Move-Add-Change activity, from having a single infrastructure, and fewer hours needed to manage the infrastructure.

But the future value is about value generated by increased productivity from converged applications.

A report from Yankee Group has independently confirmed that we are rapidly reaching a point when the infrastructure combined with the right multimedia applications will begin delivering significantly higher value than traditional VoIP deployments alone. These types of reports independently confirm that we are rapidly reaching a point when the infrastructure combined with the right multimedia applications will begin delivering significantly higher value than traditional VoIP deployments alone. This is Nortel Networks vision of convergence.

An IP PBX capitalises on these benefits.

Treating voice as an application on the data network enables the telephone system to be centrally deployed and voice services extended over the data network to everyone in the organisation. This “virtualises” the enterprise enabling people to be located anywhere – enabling flexible and remote working. Important IP PBX scales up for all users on network. Also important to manage risk and plan for business continuity – replicated database to another IP PBX system in another data centre. Latest CS 1000 R4 makes improvements in both these areas.

Home based call centre workers for Vertex in UK have been measured as 15% more productive and 8% happier.

I’ve been able to make and receive calls on my softphone while staying in the hotel – people still think they’re calling me in Maidenhead.

Lower costs – instead of a PBX along with maybe a call centre and voicemail application in every building networked together, now you need need just 1 centralised system. Instead of 2 networks in new buildings, just 1 converged network saving cabling costs.

Lower opex – IP flexible – easy adds, moves, changes. Toll bypass as voice traffic routed over data network between sites. Less cabling in new sites.

Flexible deployment options – enterprise or carrier hosted.

Of course, voice quality is only as good as the data network its running over.

Most data networks were built to move delay tolerant data traffic – more bandwidth required as more apps are network based.

Voice takes relatively little bandwidth but is very sensitive to network delays.

We advocate a simple 2 tier network design that maximises performance, quality and uptime.

Passport 8600 in core of network provides high capacity/high performance - Unique feature – SMLT to recover from network link failures in a fast enough time to keep phone call alive (vs slower rapid spanning tree)

Also maximises bandwidth available by directing traffic down both links during normal business.

Introduced the BayStack 5520 – Gigabit and PoE at edge – stackable with existing edge switches.

Standardise on DiffServe open standard QoS, VLAN tagging.

Security for traffic over public networks using VPN.

Alteon SIP server load balancing for traffic performance management for apps in data centres.

Office in box solution for SME / small branches.

Popular in retail,and finance networks.

Safeway – Drugs on Demand using IVR – customers can order extra supplies of medicine using self service and collect drugs instead of waiting at the store while the prescription is made.

Buca di Beppo – Italian restaurant chain in NA – customers call into local BCM and using VoIP, routed to central Call Centre off a IP PBX in New York. Make table reservation. Fewer central agents required, customers get to call into local restaurant, even when its closed during the day and get answered from NY as if a local call. Great example of how IPT is changing business culture.

Can provide local services – telephony, cc, unified messaging – or can act as survivable mode for centralised IP PBX networks – at switch of s/w keycode – very versatile. VoIP networking between sites.

Provides data services eg DHCP, firewall, VPN security.

Supergroup have virtualised their call centre using a combination of VoIP and skills based routing.

Instead of 50 separate branch call centres with difficulty in routing calls to the appropriate person or overflowing calls between branches, they’ve introduced centralised workflow management and skills based routing and had amazing results:

Increased calls to sales conversion rate by 45%

increased income from investments by £1M

Even more impressive is $350K of additional income from using spare capacity to process 3rd party mortgage apps.

Finally, because the call centre has facilitated flexible working, the Newcastle has been able to retain eight workers who would certainly have left.

(NB Also mention SWCP with email management – used by Ikea to process 7000 emails a day and development of SIP into CC for presence of agents, VIP customers, video and IM chat from 3G mobile phones)

How did it do this? The Newcastle Building Society was losing calls (and therefore a

large source of potential revenue) because customers were being put on hold for

long periods and were often having their calls routed through to staff who could

not help them. The Newcastle’s ‘overflow’ answering system that routed calls from

its head office call centre to branches, and from one branch to another, was unable

to cope with the volume of calls, particularly during the mid-morning peak. What

was needed was a system that could successfully read peaks and troughs in agents’

working days and transfer calls to the person who was least busy, wherever they

worked in the company. (For example, the quietest time for branch staff was midmorning

– the very time that the contact centres were frantic – so it made sense to

find some way of diverting telephone calls to branch-based staff during this time.)

UM store and forward of messages.

UC – real time comms integrated into desktop apps – eg click to call from email; click to call from SIP phone number stored as URL in a Word document; call handling based on calendar and presence state, moving forwards communications and presence status will be integrated into business workflow rules to manage exceptions to the rule and be used to track decision makers who can make the decision eg Go / No Go

IP phones get their telephony services from IP PBX.

We’ve migrated all our Meridian 1 telephony services onto call server based platform.

These are NN latest IP phones with new silver colour option and colour and graphical displays.

All have embedded PoE so can be powered from your chosen LAN switch

Popular feature is Network Wide Virtual Office enabling secure hot desking.

Adding an Application Gateway enables phones to be used as portals to information.

The AG reformats content from servers for display on the IP phone.

Useful apps – directory dialling. Broadcast alerts – text or audio.

Colour phone could be useful for hospitality services – encourage guests to browse hotel services and book tables for dinner, book hotels taxi’s on checkout – advertising revenue possibilities here.

On to collaborative tools…..

The Collaboration services set facilitates the sharing of files, images, text, and other content by anyone in your organization regardless of location.

Features like Instant Messaging, Whiteboarding, Webpush and Instant File transfer enrich conversations and improve productivity. With the file transfer capability for example, there is no file size limit for the user and no time spent going to FTP or livelink sites, the user simply drags and drops to send a file.

Whiteboarding, file-sharing, and other collaboration features make use of existing desktop PC resources.

The use of these collaborative tools means that what used to be a simple phone call can now become more of a virtual meeting for the user, accessing multiple channels of communication.

Moving to the communications anywhere/anytime slide….

With the softclient on their laptop, users have a base voice services set which gives them access to all their calls and multimedia services including instant messaging, presence, file transfer and video calling, again all from a single interface over an IP connection. This means that Teleworkers, Salespersons, and others can now access their office communications system from anywhere in the world – greatly improving the user’s productivity when away from the office!

The services work using either the public Internet or a Virtual Private Network connection and the user has access to the organizations dialplan but using VoIP for all communications.

Nortel Networks actually was recently recognized for this solution for remote workers by Network World. Network World looked at 5 Ip telephony vendors and Nortel’s solution came out on top, offering the most effective suite of services for the remote worker.

SIP (Session Initiation Protocol) is a protocol developed to assist in providing advanced telephony services across the Internet. Internet telephony is evolving from its use as a "cheap" (but low quality) way to make international phone calls to a serious business telephony capability. SIP is one of a group of protocols required to ensure that this evolution can occur.

SIP is part of the IETF standards process and is modelled upon other Internet protocols such as SMTP (Simple Mail Transfer Protocol) and HTTP (Hypertext Transfer Protocol.) It is used to establish, change and tear down (end) calls between one or more users in an IP-based network. In order to provide telephony services there is a need for a number of different standards and protocols to come together, such as RTP, LDAP, DIFFSERV, and RADIUS.

SIP is described as a control protocol for creating, modifying and terminating sessions with one or more participants. These sessions include Internet multimedia conferences, Internet (or rather IP Network) telephone calls and multimedia distribution. Members in a session can communicate via multicast or via a mesh of unicast relations, or via a combination of these.

SIP supports session descriptions that allow participants to agree on a set of compatible media types. It also supports user mobility by proxy-ing and redirecting requests to the user's current location.

People familiar with URL (Uniform Resource Locator) in HTTP terms; SIP uses instead URI (Uniform Resource Indicator), similar concept

Different access types – from various clients (e.g. IP set, soft client on PC, mobile phone)

Service creation – as based on HTTP, many developers can reuse skills that they have already

Multi service sessions – e.g. start off text chat, add voice / video, then multimedia

Network independence – makes use of underlying protocols but is not dependent on it anywhere. The Underlying layers (e.g. 802.1p, DSCP etc.) are transparent to SIP

Text based protocol – much easier to read / debug / understand than H.323 (binary coding)

Eg Often need a 2nd opinion, some help from a colleague.

SIP apps remove delay and speed up communications with people who can help.

At a glance, see who is available or not.

Use appropriate channel to communicate.

Meridian 1 SIP broadcasts presence status of phone.

Eg Healthcare example – nurse needs 2nd opinion.

Future is that SIP apps will be integrated with business apps.

SAP – popular for automating business workflow – recruitment, customer service, sales.

What happens when there is an exception to the rule?

Need human being to make decision – Go / No Go?

Presence and technologies like VXML, text to speech become useful in moving information around to the right people.

Eg App raises customer service ticket – info despatched to appropriate field service engineer using right media channel for device they’re using.

Example of filtering emails when get into office ...

First check who it is from

Then check the subject

With MCS 5100 have more information ..

Picture CLID to see who is calling

Subject, to see what the call is about

Dynamic call handling – answer call, redirect (incl. multimedia options)

“Multimedia MIPCD” – call screening in the network; not just voice, but also multimedia and email (e.g. support desk example)

Migrating to IP PBX and SIP services enables you to virtualise your enterprise – flexibility, agility, mobility – with cost savings.

Speed up comms with integration to business apps – remove delay from getting things done

NN can provide a complete end to end solution consisting of the data (converged) network - security, bandwidth, intelligence, power over LAN; and the IP telephony solution. Tier 1 data network category player – the only viable Pepsi to someone elses coke

Each layer independent of other layer – synergy of using complete NN solution – single management

Maximum choice eg digital phones on IP PBX call server platform.

3rd party apps – using open interfaces like SIP, TAPI, licensed IP protocols for IP call recording.

Polycom video

ACE includes six key components:

The Engaged Applications layer includes all enterprise applications used by customers or employees, which are or can become communications intensive and engaged.

Adaptive Clients are devices that access or invoke applications—either for human-to-network interactions (e.g. phones and PCs) or machine-to-machine interactions (e.g. sensors).

Communications Services provide the intelligence layer that empowers Engaged Applications and Adaptive Clients to transcend geographical and network boundaries, for example, through IP public branch exchanges (PBXs) and multimedia services, directory network services, and application-aware, content-aware (Layer 4-7) switching.

The Data Networking layer provides scalable, secure, high-performance Layer 1-3 connectivity for enterprise applications—taking advantage of IP, Ethernet and optics and access via wired and wireless LANs, MANs, and WANs.

Network and service management enables cost-effective planning, deployment, and operation of the Converged Business Architecture across all elements and layers, and interworking with higher-level umbrella management systems.

Security controls and auditing capabilities are built into multiple layers of the Converged Business Architecture to protect enterprise resources from internal and external threats.

Flexible options enable you to customise solution for each customers unique requirements

Flexible options enable you to customise solution for each customers unique requirements

Nortel has the track record to prove it. We have 50 million enterprise telephony lines installed and over 50 million Ethernet switching ports.

So let’s work together to determine the appropriate next step for your business.

Do you wish to know more about other Nortel Convergence Solutions?

Can we better understand your needs and vision?

Can we better understand your network and how to bring you to converged solutions?

Let’s dialog

Let’s find a solution that works for you:

Conduct a needs assessment

Build a business case

Calculate potential cost savings and ROI

Explore applications that will help increase revenue

To figure out the best way to set up a [product or solution] for

your business, we have a proprietary business case tool that will

help determine the ideal approach. The tool has been designed

to calculate and present a business case for a [product name]

deployment on your network.

The calculation is based on extensive research of actual case

studies where companies have deployed a [product or solution].

The specific output is calculated based on the inputs you

provide. The business case tool can assist you in understanding

how the [product or solution] can potentially lower your costs.

Personal Call Agent on Succession 3.0 software

A way to support Multiple Appearance DN in a network environment

Could be used to ring at the same time, an IP set registered on the main Succession 1000 for example, and a DECT set on the SBO

In MX world, used to alert the MX to an incoming call on the traditional Succession 1000 set – be it analog, digital, IP

Other User Enhancements

Ad Hoc Meetings - Commonly referred to as “Meet Me” Bridge

Capacity increase

500 users per card from 200

Calendar Icon

"Schedule a New Conference" window of ICB, calendar icon will be added for selection of date

Current speaker indication in Chairperson Control Screen

New icon helps to identify participant that is currently speaking

Voting Control

Chairperson control screen has an icon to view voting by user

New DTMF commands for participants to enter a vote or if they have questions and meeting is lecture format

Manual gain control for all participants by the chairperson

Allows chair to change talk volume for each participant

Expanded range of recurrent meetings

Outlook integration will enable ICB to support schedules for 1 calendar year out (daily, weekly, bi-weekly, monthly)

Meeting close message

Voice prompt warning that meeting will close in 2 minutes

Addition to current warning at 10 minutes from close

1-3 year (min/max) at the moment...feedback taken on whether customers want longer

Per license basis (minimum & maximum apply) e.g. 100 min....

Billed annually on contract

PowerPoint Title

Marcus Horcher

2003-10-14T09:43:03